Refund Policy

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Last updated 3 September 2026

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One page covering every situation — classes and wigs. If your situation is not listed here, call or text 850-212-5712 and we will work it out with you.

 

Classes at a glance

What happened Deposit Balance you paid

 

You cancel or reschedule more than 48 hours ahead Credit toward another session within 30 days Credit toward another session within 30 days

 

You cancel less than 48 hours ahead Forfeited Credit toward another session within 30 days

 

You do not show upForfeitedCredit toward another session within 30 days

 

We cancel or reschedule and the new date does not work for youRefunded in fullRefunded in full

 

Session cancelled for weather or an emergency Credit, no 30-day limit Credit, no 30-day limit

 

Student removed from a session for behaviorForfeitedForfeited

 

How credits work

A credit is not a cash refund. It is the money you already paid, held for you and applied to another session. Tell us which session you want and we move you across — no second deposit, no extra charge. Credits are good for 30 days from the session you missed, they are tied to the student named on the original booking, and they cannot be transferred to another family or applied to a wig purchase.

 

If we owe you an actual refund, it goes back to the card or method you paid with, and takes 5 to 10 business days to appear. The $3.00 card processing fee is not refundable, because our payment provider keeps it either way.

 

Why deposits are not refundable

Class size is capped at 10 students. When you book a seat, we stop selling it. A last-minute cancellation is a seat we cannot fill, so the deposit covers the space we held for you. This is why 48 hours matters — give us that much notice and we can usually fill your seat, which is why your deposit carries over instead.

 

Custom wigs

Every crochet wig is made to order for one person. For hygiene reasons, and because they are not resellable, custom wigs cannot be returned or exchanged once they have shipped or been collected.

 

The exception is our mistake. If your wig arrives damaged, or is not what you ordered, contact us within 7 days of receiving it with a photo, and we will repair it, remake it or refund it — your choice. After 7 days we can still often help with a repair, but a refund is no longer available.

 

An order that has not yet been started can be cancelled for a full refund. Once we have begun making your wig, the order cannot be cancelled, because the hair is already cut and the work is already in it.

 

Deposits on wig orders

Where a wig is ordered with a deposit, that deposit is non-refundable once work has begun, for the same reason as above. It carries over if you change your mind about color or style before we start.

 

How to request a refund or credit

Email marcina@lovingmyhairexclusives.info or text 850-212-5712 with the name on the booking or order, the date, and what you would like to happen.

 

We respond within 2 business days.

Please come to us before disputing a charge with your bank. A dispute freezes the payment for weeks and we cannot issue a credit or a refund while one is open — a text usually sorts it out the same day.

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Loving My Hair Exclusives LLC
Tallahassee, FL 
850-212-5712 · marcina@lovingmyhairexclusives.info